Frequently Asked Questions
Everything you need to know about shopping with AVEA.
What are your shipping rates and delivery times?
We offer standard shipping for a flat rate of $5.99, with free shipping on orders over $75. Delivery typically takes 3-7 business days depending on your location.
How can I return or exchange an item?
You can return any unused item in its original packaging within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
AVEA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. International shipping rates and duties are calculated at checkout.
How can I contact customer support if I have an issue?
Our support team is available via live chat on our website or through email at [email protected]. We aim to respond to all inquiries within 24 hours.